Pengaruh E-Service Quality dan E–Recovery Service Quality Terhadap E-Loyalty Pada Pelanggan PT. X Fitur PT. X
نویسندگان
چکیده
Abstract. This study aims to determine how much influence E-Service Quality and E-Recovery Service have on E-Loyalty PT. X customers with features. researcher uses a survey method. With the sampling method, namely purposive technique aimed at Features in Bandung City by distributing questionnaires 100 respondents. The results of this partially simultaneously found that significant positive effect features.
 terhadap pada pelanggan dengan fitur . Peneliti ini menggunakan metode survey. Dengan pengambilan sampel yaitu teknik yang ditujukan kepada Fitur di Kota menyebarkan kuesioner responden. Hasil penelitian secara parsial dan simultan menemukan bahwa berpengaruh positif signifikan
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ژورنال
عنوان ژورنال: Jurnal Riset Manajemen dan Bisnis
سال: 2022
ISSN: ['2714-7312', '1907-7343']
DOI: https://doi.org/10.29313/jrmb.v1i2.384